FAQs

Product Related

To ensure the longevity of your fabric, it's best to dry clean only when essential. Regularly airing and refolding the fabric will prevent persistent creasing. Store silk fabrics in a dry place using a breathable, uncoloured muslin cloth to avoid moisture damage. Avoid direct contact with moisture, which can harm the fabric and embellishments. Additionally, refrain from ironing directly on embellishments or zari and avoid using perfume in close proximity to the fabric.

We are sorry but we don’t offer customisations.

We are pleased to announce that a physical store will be coming soon to complement our online presence.

Payment Related

We accept Netbanking, UPI, Paytm, Credit Card, Debit Card, Visa, Mastercard, American Express and Bank Transfers.

No, we don’t.

We request you to kindly check if your bank/credit card account has been debited. If your account has been debited after a payment failure, it is normally rolled
back by banks within 7 business days. The time taken can vary from bank to bank. Please email us at info@ekresha.com if you still face any issues.

No, you cannot.

Order Related

There is no minimum order quantity however, the minimum fabric that needs to be ordered
on the website is 1 meter.

Yes, you can. Contact our team through email or WhatsApp for the same.

Yes, we do!

Please get in touch with our team at info@ekresha.com to know more

Please connect with us on any of our contact details and we will be happy to assist you.

Shipping & Courier Related

Standard shipping charges are applied on orders below a minimum bill value of Rs. 5000. We offer free shipping on all orders above Rs. 5000. For further details, please refer to our Shipping and Returns Policy.

Yes, we do.

In case of any urgency, please do reach out to us at (email id) so that we can check the possibilities to speed up your order.

To stay updated on the status and tracking details of your order, kindly log in to your profile.

Your order will take 5-7 business days to reach you.

Returns, Exchange & Cancellations Related

We accept returns only if there is a manufacturing defect or damage or an incorrect item has been delivered to you. Please refer to our Shipping & Returns Policy to know more.

Sorry, we do not accept any Cancellations or Exchanges.